New Hope Resource Center Homeless Day Shelter

Next Steps

City administrative staff have prepared preliminary (or draft) business license mitigation conditionsA public meeting was held on September 26th to take comments on the draft conditions.

Significant Impact Business License Needed

In accordance with requirements related to its designation as a business which has or may have significant impacts on the community (see Ordinance No. 3110, adopted on 4/05/16), the New Hope Resource Center, a drop-in daytime homeless shelter located at 414 Spring Street, hosted a neighborhood meeting on August 4, 2016 to share information about the services it provides and collect public comments about its operations and impacts. 

Following the neighborhood meeting on August 4th, New Hope provided its impact checklist to the City on August 19th as required. City administrative staff then prepared draft business license mitigation conditions for public review and comment.


On March 15, 2016, the City red-tagged the New Hope Resource Center due to a building code and permit enforcement action. After submitting required permits and completing all structural work necessary to obtain a certificate of occupancy, New Hope reopened on May 16th.

During the time in which New Hope was closed, several questions were raised regarding its building permits and 2014 Temporary Certificate of Occupancy (TCO). In the interest of answering these questions, three memorandums are provided below, as follows:

1. Memorandum dated October 15, 2014 from Management Analyst Melanie Harding responding to questions raised by the City Council regarding the proposed new drop-in daytime homeless shelter;

2. Memorandum dated April 17, 2016 from Development Services Director Tom Utterback outlining the permit background for the center and explaining the City’s use of TCOs; and

3. Memorandum dated May 13, 2016 from Development Services Director Tom Utterback documenting the chronology of permits at the center and stating the director’s findings and conclusions with respect to that chronology.

Additional questions posed subsequent to the release of the May 13th memo are answered in the FAQs.