CityView

Plan Approval-iStock-1289159473

Summary

The City is implementing a new online permitting system, which will allow DPS staff to manage permits, code enforcement, and review planning documents all electronically. The software is called CityView, and it will streamline our permitting processes while also providing quality customer service.

Customers can use CityView’s Customer Portal to check the status of their applications, review staff messages, and pay for permits all using the software’s intuitive platform.

The new software replaces our existing permitting software, EDEN. Upon launch, customer can take advantage of the software’s features, which will increase transparency and decreased permit turnaround times. City staff are planning to launch this new software on Monday, December 13, 2021, at 8:30 am.

Planned Service Interruption

To ensure a smooth transition, DPS will have a planned service interruption for permit applications beginning December 8 through 10, 2021. During this time, staff will be focusing on implementing the software into our current systems. As a result, DPS will not be accepting any new permit applications on these dates. 

Limited Inspections

During the following days, DPS staff will either be pausing or limiting inspections to focus on transitioning to CityView.

November 23 - 24, 2021 - Limited inspections

December 2, 2021 - No afternoon inspections

December 6 - 10, 2021 - Limited inspections, granted on an emergency basis.

Customers should either contact their inspector directly or call our Permit Center for assistance.

  1. Background
  2. CityView Portal
  3. FAQs
  4. Documents
  5. Tutorials

In 2018, the City began exploring options of converting its existing permitting systems into an all-digital online platform. The overarching goal was to find a software that could increase customer response, staff productivity, and data entry efficiencies. In September 2018, an RFP was issued seeking qualified vendors that would be able to provide a comprehensive online permitting system.    

In Fall/Winter 2018, the City selected CityView from the list of RFP submissions. In 2019, DPS staff began working directly with CityView to start the initial phases of the software implementation, with a projected launch for 2020. However, due to COVID-19, the project was delayed. In 2021, DPS staff restarted the project, with a projected launch for December 2021.

DPS staff are planning to launch CityView on December 13, 2021 at 8:30 am. Post-launch, all permit applications will be accepted through this software.

Contact

To learn more about CityView, and for questions on setting up an account, please email permitcenter@puyallupwa.gov with the subject line “CityView Inquiry.” You can also call our Permit Services Center at 253-864-4165.