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1. Can I book a study or meeting room?

The Library has rooms available for reservation at no charge for those who would like a quiet place to study, take an exam, or hold a meeting for their organization. To learn more about our meeting room policies or to apply for a meeting / study room, visit the meeting and study room page.

2. Can I get a refund if I paid for a lost item and then found it?

Puyallup Public Library will issue a refund for payment for a lost item if a customer returns a cataloged item within six months of payment. A credit for the cost of the item will be automatically posted to the customer's account. The customer may request that the credit be exchanged for a refund. In such cases, a refund check will be requested from the City of Puyallup Finance Department.



Before refunding a credit to a customer with fines on their library account, the Library will pay the fines with the credit and refund only credit remaining thereafter.

3. Can I renew the things I have checked out?

You may renew items online, over the phone, or in person. Your time is extended from the day you request renewal. If another patron has placed a request for an item you have, it will not renew.

DVDs renew for two weeks from the day you ask for renewal (1 renewal)
New books renew for 21 days from the day you ask for renewal (1 renewal)
Museum passes may not be renewed  
Any other books, music CDs, and other materials renew for 21 days from the day you ask for renewal (up to 2 renewals)

4. Does the Library borrow materials from other libraries?

Puyallup Public Library no longer accepts Interlibrary Loan (ILL) requests.  However, to accommodate requests for materials not available at the library, patrons may submit a purchase request to add an item permanently to the collection.  You may submit a request through email, by phone at 253.841.5454 or by visiting one of the service desks at the library.  You must have a valid library card to submit a request.  Submissions are reviewed by a librarian for cost and relevance to the collection. If your request is approved, you will be notified when the item is ready to be checked out.

5. Does the Library have free wi-fi?

Yes! You can bring in your laptop, PDA or hand held gaming device and use our Wi-Fi to connect to the internet. View instructions on connecting to the Library's Wi-Fi and our Wireless internet Access Policy on the Technology page.

6. How do I pay my fines?

You may pay by cash or a debit/credit card at one of our Express Checkout stations.

7. How do I renew materials online?

Go to the Library's Online Catalog and log in to My Account. Click on "Items Out" and select the items you wish to renew, then click on the "Renew" button. Verify the new due dates. Online account access.

8. How will I be notified when a requested item is available?

You will receive an email, an automated phone message, or U.S. mail, depending on the option you have chosen in your patron record. If you need to know the option you chose or would like to change how we contact you, please speak with a Library staff member.

9. What if I lose or damage something I checked out?

If you lose an item, we will charge your account the cost the library paid for the item. If you find a lost item and it is still in circulating condition, please return it to the library.  If the item is not damaged and does not need to be replaced, we will credit your account any fees charged for losing the item once it is returned and evaluated by a staff member.  Damaged items that need to be replaced are charged at the full replacement value.

10. What if my library materials are overdue?

We charge the following overdue fines for each item beginning the day after it is due. Dates that land on a day where the Library is closed (Sundays and holidays), do not count towards fines. If fees on your card reach or exceed $15, your card will become invalid. 

Children’s materials and young adult (YA) materials do not accrue fines.
DVDs, CDs and books accrue fines of 15 cents per day for each item
Museum passes accrue a fine of $5 per day 

You may renew an item if it’s already overdue. Fines will be assessed for the overdue days according to the list above. Avoid overdue fines by renewing materials online, by phone (253.841.5454), or in person.

11. What is my PIN?

Your PIN is your Personal Identification Number. It's normally the last four digits of your phone number, unless you have requested we change it. Read about the services that require a PIN and how to change it in this PIN document (PDF).