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1. Who can I contact if I have questions?

You can call our offices at (253) 841-5524.

2. Why do I have to test my backflow prevention assembly every year?

Backflow prevention assemblies protect your drinking water from potential sources of contamination. The only way to ensure they are working properly is to have them tested by a certified backflow assembly tester (BAT). The Uniform Plumbing Code (Section 603) and the Washington Administrative Code (Section 246-290-490) require annual testing of installed backflow prevention assemblies.

3. Who can test backflow prevention assemblies?

All backflow prevention assemblies must be tested by a state of Washington Certified BAT. Puyallup Water provides a list of testers to our customers. This list is not a recommendation - just a list to help you get started. You can find additional testers on the Washington Certification Services website.

4. I have my backflow assembly tested every year as required, but my neighbor says he has never heard of the testing requirement. Why is that?

There may be several reasons why your neighbor has not received any test due notices from Puyallup Water, the most likely being that we don't know about the installation. Many times customers make modifications to their water system and do not take out the required permits. Taking out a permit ensures that your work is inspected and installed to code. Most importantly, it ensures that you, your family and, if applicable, your customers are protected.

5. I am not using my irrigation system anymore. Do I still need to test the backflow assembly?

As long as the irrigation system is physically connected to the water system, your backflow prevention assembly must be tested. Puyallup Water will suspend the testing requirement if the customer provides a physical disconnect between the irrigation system and the public water supply by removing the backflow prevention assembly and capping the water supply line. You must contact our Water Quality section at (253) 841-5524 to arrange for a verification inspection once the line has been capped.

6. What will happen if I choose not to test my backflow prevention assembly?

Puyallup Water must take the following enforcement action when backflow prevention assemblies are not tested or maintained as required:
• In accordance with the Washington Administrative Code, we are required to terminate your water service.

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1. Q: Which Stormwater Manual is applicable to development applications within the City of Puyallup?

A: The City of Puyallup has adopted the 2019 SWMMWW.

All development applications submitted on or after July 1, 2022, must comply with the 2019 Stormwater Management Manual for Western Washington (SWMMWW).

Per requirements, in Puyallup’s Phase 2 Municipal Stormwater Permit (effective date August 1, 2019) projects, that have vesting rights per Washington state vesting doctrine*, and were applied for under the 2014 SWMMWW prior to July 1, 2022 that have not **started construction by January 1, 2027, and projects permitted under earlier versions of the SWMMWW that have not **started construction by January 1, 2022, must be revised to comply with the requirements of the 2019 SWMMWW, or subsequent versions as directed by state regulations. Revisions will need to be approved by Development and Permitting Services, or its successor agency prior to construction. 

 **“started construction” means, the site work associated with, and directly related to the approved project is at a stage where rough grading is complete, or utilities are installed. For rough grading to be considered complete, elevations are within 1 foot of final design elevations.

*Applications that do not have vesting ability per Washington State vested right doctrine must have had permit issuance prior to July 1, 2022 (and start construction prior to January 1, 2027) to continue to utilize the 2014 SWMMWW for development.  Vested rights only apply to applications such as building permit, short plat or Major subdivision applications and development agreements.  For more information regarding Washington State vesting rights doctrine, please follow the following link: MRSC Washington State vesting.

2. Q: Is my property located within the City of Puyallup?

A: There are parcels located within unincorporated Pierce County with Puyallup as part of the address. However, the parcel is actually located in and possibly under the jurisdiction of Pierce County. Puyallup has a public data viewer map which can be used to search property addresses or parcel numbers to verify the jurisdiction where a property is located. 

3. Q: Does the City have an online map system for public use?

A: Yes, the public data view map shows general public infrastructure including layers for Utilities, Transportation, Recreation, Environment, Zoning and Parcels. 

4. Q: How much does development within the City of Puyallup cost?

A: Development cost range depends on the scope of a project. The City Development Engineering Fee Schedule and General Fee Schedule are useful tools for estimating development costs. 

5. Q: What do I need to submit for my permit application?

A: All development review applications include a list of required submittal items within the application form. Use the Master Permit Document List to find all City of Puyallup applications. 

6. Q: Where can I find city standards and design standards?

A: City Standards and details can be found on the City of Puyallup website located here.

7. Q: Does the city have standardized traffic control plans for obstruction of the public right of way?

A: Yes, they can be found here: Traffic Control Plans & Traffic Control Standards. When submitting a traffic control plan with your application, you may choose to either create your own site-specific traffic control plan using the city standards or submit one of the city standard traffic control plan templates if the proposed work zone matches a standard lane configuration.  

8. Q: How do I schedule a project inspection?

A: The city has created a helpful tutorial video which shows how inspections are scheduled through the CityView portal. Watch the video here, then request the inspection through the CityView permit portal. You must be a registered portal user associated with the permit to request inspections.

9. Q: When are frontage improvements required?

A: Frontage improvements are triggered for construction of residential infill lots, non-residential tenant improvements, new commercial or the expansion of commercial buildings, and subdivision of land via short and major plats. See Puyallup Municipal Code (PMC) 11.08.135 for the thresholds and specific requirements. When frontage improvements are required, if there is existing vertical curb along the site, the project can conduct this work via a right of way permit. If there is no existing vertical curb, a civil permit will be necessary.  

10. Q: Can I place fill dirt on my property?

A:   Yes, in non-critical areas, fill is allowed for depths less than eight inches of vertical depth and no greater than 100 cubic yards over any two-year period is allowed without a permit. Puyallup Municipal Code (PMC) 21.14.190 list those activities that are exempt from permit requirements and what should be reviewed prior to placing any fill. 

11. Q: When is a clear fill and grade permit required?

A:  See general thresholds below. More information can be found here: PMC 21.14

• Excavating greater than 5’
• Filling more than 8” 
• Deposit/displacement of more than 100CY of material. 
• Stockpiling more than 500CY of material. 
• Working on a site with regulated wetlands, streams, lakes, landslide hazard areas, and or wildlife habitats have the same excavation and fill amounts requiring a permit, but rather a permit is required when displacing 30CY of material.

12. Q: When is the “wet season” for stormwater testing?

A: The City of Puyallup has adopted the 2019 Department of Ecology (DOE) manual which defines the “wet season” as running between December 1st and April 1^st of each year. It is important to meet this project deadline as it may delay your project by a year. For more information regarding infiltration testing and groundwater monitoring requirements, see the DOE’s requirements here. 

13. Q: Do I need a permit to repair my water or sewer service on private property?

A:   Yes, a utility service repair permit is required when repairing or replacing a water or sewer service. 

14. Q: Is there any leniency for DOE required “wet season monitoring”?

A: Yes, the City of Puyallup has created ENG Policy 22-01 to help avoid delay of Single Family, Duplex or Triplex projects. This policy allows these types of projects to conduct infiltration testing outside of the wet season. Additionally, this policy allows for a redundant stormwater system to be designed or a secondary design showing how stormwater will be designed for groundwater intrusion. 

15. Q: What development is happening in my neighborhood?

A: Development projects may be the City’s own Capital Improvement Projects, or alternatively private development which is permitted through the City. For private development, visit the City’s Land Use Application & Notices webpage to read about recently noticed applications, including how to contact the case planner. At the bottom of the page is a map that displays all current permit activity in the city and provides links for more information. If you can’t find the project you are looking for, it may be a City project you are interested in, visit the Public Works Capital Projects webpage for information on City-initiated projects. 

16. Q: Can I place a temporary dumpster or shipping containers in front of my house?

A: Unless strictly prohibited by the conditions within Puyallup Municipal Code 10.36, you may temporarily place a dumpster or shipping container in the public right-of-way directly in front of your private residence if it fits within a regular parking spot, and it does not impact neighbors or vehicular site distance, especially at an intersection. See engineering policy ENG 23-09 for additional information. Any temporary dumpsters or shipping containers that become a nuisance or disrupt neighbors must be removed within 24 hours upon request from the City.

17. Q: Do I need a permit to install cement patios or walkways on private property?

A:   A permit is not required if the patio or walkway creates and/or replaces less than 2,000 square feet of impervious surface (i.e. a surface that water will not drain through). The stormwater pollution factsheet should be reviewed and considered/implemented before construction of your project. 

18. Q: Do I need a permit to repair my driveway?

A:   An onsite driveway, under 2,000 square feet, can be repaired or replaced without a permit.  The driveway approach, which is located in the public right-of-way, cannot be repaired or replaced without obtaining a right of way permit.  

19. If you didn’t find the answers you were looking for in the FAQs

If you didn’t find the answers you were looking for in the FAQ above, other options for determining development information can be found via emailing the permit center at permitcenter@puyallupwa.gov, calling the engineer of the day phone at 253-514-0629, scheduling a virtual counter call or lastly visiting in person at City Hall. The public counter, located on the 2^nd floor of City Hall is open from 9am-3pm Monday- Friday.

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1. What steps has or will the court take to ensure my safety during the COVID 19 pandemic?

• Smaller groups of jurors will be brought in at one time to ensure safe and socially distance seating in the courtroom.
• Each person arriving at the Courthouse will have their temperature taken via a hand-held touchless thermometer.
• Masks are required to be worn in the Courthouse, if you do not have one then one will be provided to you.
• Hand Sanitizer is available throughout the Courthouse.
• Plexiglass has been installed around the witness box.
• Increased cleaning and sanitization throughout the day.
• Jury deliberation will occur in a courtroom as opposed to the jury deliberation room to allow for social distance seating.
• Removal of shared snacks.  Only bottled water will be available but, jurors are permitted to bring their own water and snacks.

2. How much do I get paid to serve on jury duty?

You are compensated $10 per day plus mileage.

3. What does it entail to be a juror?

Your job as a juror is to listen to all the evidence presented at trial, then “decide the facts”-decide what really happened. You do not need special knowledge or ability to do your job. It is enough that you keep an open mind, use common sense, concentrate on the evidence presented, and be fair and honest in your deliberations.

4. How was I chosen?

You name was selected at random from voter registration and driver’s license records.

5. For questions, who do I contact?

Please immediately contact 253-841-5450 if:
•You have a disability and would like to request reasonable accommodation
•You have lost your summons
•You did not receive compensation for jury service
•Others questions or emergencies

6. How do I qualify to be a juror?

To be eligible, you must be at least 18 years of age, a citizen of the United States, a resident of the county in which you are to serve as juror, and you must be able to communicate in English. If you have ever been convicted of a felony, you must have had your civil rights restored.

7. Can I reschedule my jury service?

You may request to reschedule your jury service if you qualify as a juror. Your postponement request should be made prior to your currently scheduled date.

8. A summons was sent to an individual who does not reside in City of Puyallup or City of Milton or population served by Puyallup Municipal Court, what should I do?

Please return the Summons to the Court, indicating that the person does not reside in City of Puyallup or City of Milton (depending which City summons was received for) . There is no need to have the form signed.

9. Where do I submit my summons?

Fill out the entire jury summons form and mail or bring to:

Puyallup Municipal Court or Milton Municipal Court
929 E Main, Suite 120
Puyallup, WA  98372

10. How do I receive verification of my jury service?

A confirmation of service can be provided upon request from the clerk of the court on the day you appear for jury service.

11. Jury summons received is for deceased person.

We are sorry if we have summoned your loved one at this time and we send our condolences.  We will do our best to remove them from our database, but we need your help.  We receive and update our jury data once a year from the State.

To assist in removing your loved one from remaining in the database, please contact both the Driver’s License Office and the Voter’s Registration Office at the Auditor’s Office.

Report a deceased juror from voter registration list:

• Web site - https://www.co.pierce.wa.us/2883/Voter-Resources 
• Email: pcelections@piercecountywa.gov 
• Telephone:  253-798-8683 

Report a deceased juror at DOL (Drivers License):

send  a copy of the death certificate by one of the following methods:

• Email: drvrepfta@dol.wa.gov
• Fax: 360.570.7034
• Mail:
  Department of Licensing
  PO Box 9030
  Olympia, WA 98507

12. How do I request a disability accommodation?

Disability Accommodation

Puyallup & Milton Municipal Court complies with the Americans with Disabilities Act (ADA) and Washington State Supreme Court General Rule 33 (GR-33).

If you have a disability and have been summoned for jury service, you can request a reasonable accommodation of your disability to allow you equal access to court facilities, programs and activities. Listening devices are available, and if required, breaks can be given. ADA Free parking is available.  

Please contact the Court at (253) 841-5450 or by e-mail at Jurors@PuyallupWA.gov and let them know the disability you have and the specific accommodation you are requesting.

13. ASL interpreter needed.

If you would like to serve and need an American Sign Language Interpreter, please contact the court as soon as possible. We have to schedule their services in advance so you’re jury duty time may need to be postponed to a later date.  

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1. How does lead get into people’s drinking water?

Lead in drinking water does not typically come from the water source. Lead in drinking water usually comes from the corrosion of lead-containing plumbing or fixtures, or the solder that connects copper pipes. Lead-based solder was banned in 1986, but small amounts of lead can still be found in many brass plumbing fixtures and can slowly dissolve into water after standing in pipes for a long time. Please call 253-841-5505 for more information.

2. How do high levels of lead in the water affect people?

Studies cited by the Environmental Protection Agency show that exposure to lead can cause health problems, especially in pregnant women and young children. Children are at highest risk of lead exposure from soil, as well as from dust and paint in older homes. The risk is highest in homes constructed before lead-based paint was banned in 1978, and risk increases with the age of the house as a result of deteriorating paint and paint chips. While drinking water isn’t usually a significant source of lead for children, it can contribute to total exposure, and its control is important. Please call 253-841-5505 for more information.

3. What went wrong with the water in Flint, Michigan in 2014 and 2015?

To start, Flint’s water system has many service connections that are made entirely out of lead, which is common among water systems in the eastern U.S. Service connections are the pipes that connect homes to the distribution mains of the water system.

Flint changed water sources in 2014, moving from a Detroit regional water system that provided fully treated water from Lake Huron to a local water supply from the Flint River. The chemistry in the water from the Flint River was much more corrosive than the treated Lake Huron water from Detroit. Without appropriate corrosion control treatment, the water quickly began to dissolve metals such as iron and lead from pipes and fixtures into the drinking water. As a result, the quality of the drinking water provided to customers was significantly impacted. In some cases, lead concentrations were found to be many times higher than drinking water regulations allow. Please call 253-841-5505 for more information.

4. How does Puyallup Water help prevent lead from getting into people’s drinking water?

Springs and wells are the primary source of water for the City of Puyallup. Our average PH is 7.1 to 7.2. Water with a PH in this range is considered to be less corrosive, therefore less lead dissolves into the drinking water. Our construction standards require the use of lead free plumbing. Please call 253-841-5505 for more information.

5. What is Puyallup Water’s process for testing for lead and who sets the rules for that?

The federal Lead and Copper Rule, which was developed by the EPA and is implemented by the Washington State Department of Health, prescribes the minimum number of samples, how sample sites are selected, the process for collecting lead samples in customers’ homes, and what the levels must be below. Puyallup Water currently collects a minimum of 30 samples every 3 years. Sample sites are selected based on what are believed to be the most likely, worst-case sample sites for lead exposure.

The federally acceptable limit of lead in drinking water is 15 parts per billion (ppb) in no more than 10% of collected samples. If more than 10% of samples are above that Lead Action Level, this would trigger the water system to improve its corrosion control treatment and increase the amount of monitoring required. The water system would also have to provide additional information to its customers. Please call 253-841-5505 for more information.

6. When did Puyallup Water start testing for lead and why?

Puyallup Water began collecting lead samples as required by the Lead and Copper Rule in June of 1992. Through 2013, Puyallup has taken approximately 250 lead and copper samples. Please call 253-841-5505 for more information.

7. How does Puyallup Water report lead findings to customers?

The summarized results of the most recent round of lead sampling is including in the annual Water Quality Report (also called a Consumer Confidence Report) that is mailed to all customers each year. Please call 253-841-5505 for more information.

8. Who regulates our water supply?

Puyallup Water and all other public water systems in Washington are regulated by the EPA at the federal level and the Washington State Department of Health at the state level. Rules and regulations for public water systems like Puyallup primarily come from the Federal Safe Drinking Water Act, as well as any additional, more stringent standards set by the Washington State Department of Health. Please call 253-841-5505 for more information.

9. Are those regulations protective enough?

Concerns have been raised in different parts of the country with the required sampling methods used to identify lead in household plumbing, and the fact that up to 10% of the samples collected can be higher than the identified “action level” of 15 parts per billion (ppb). While the rule is intended to target sampling at the worst-case potential houses, and under worst-case conditions, researchers have shown that the prescribed methods don’t always achieve that goal.

That is particularly the case in water systems where service lines connecting the home to the water system are made entirely of lead. We are not aware of any of these types of service lines in the Puyallup system. As we sample again in the summer of 2016, if there are any homes that show lead levels over the 15 ppb action level, we will request to work with those homeowners to try and determine the source, and we will continue to communicate with all customers about the risks of lead, what we are doing to reduce that risk, and what customers can do to help reduce their own risk of exposure. Please call 253-841-5505 for more information.

10. Who oversees trends in our area’s public health or has access to track lead levels in children in our area? What are they reporting?

In Washington, there is no comprehensive, universal requirement for blood lead level monitoring. Blood lead level monitoring that does occur is targeted at those with risk factors for exposure.

Blood lead levels are a reportable result that must be provided by all laboratories to the appropriate state agency that tracks the results. The Washington State Department of Health maintains a registry of blood lead levels for children under the age of 15, and the Washington State Department of Labor and Industries maintains a similar registry for adults.

The current standard for “blood lead level of concern” for children is those with results greater than 5 micrograms per deciliter. Samples above that level of concern will trigger a follow-up investigation. In Pierce County, the follow up is done by staff from the Tacoma-Pierce County Health Department.

The data that is collected from blood lead level samples in Washington often does not include addresses of patients, so it is not currently possible to use this data to evaluate trends within a water system’s service area that might be related to drinking water exposure. Please call 253-841-5505 for more information.

11. Are there inherent differences between Flint’s water supply and Puyallup’s water supply?

The water that Flint was using from the Flint River was different in a number of ways from the water Puyallup uses from our groundwater sources. The Flint River runs through a heavy industrial area in Flint, while Puyallup takes its water from aquifers in protected watersheds. The water chemistry is also quite different. With high levels of chlorides, the Flint River supply was found to be quite corrosive to metal pipes and fixtures. Flint, like many systems on the East Coast, also has cases where the pipes that connect houses to the water system are made out of lead.

The most critical difference between Flint and Puyallup was the fact that Flint was not using effective corrosion control treatment for the water from the Flint River. That lack of corrosion control treatment resulted in significant impacts to Flint’s water quality and the increase in lead being absorbed into the drinking water.

Puyallup Water has been operating sources in the same aquifers for 126 years without exceeding any lead levels. Please call 253-841-5505 for more information.

12. If I’m concerned about lead in my water, what can I do?

While Puyallup has a long record of complying with lead level requirements, and the vast majority of results for lead are low, they are not zero. Flushing fixtures in your home prior to using them is one of the easiest and most effective ways to further reduce the risk of exposure to lead in water. Generally, water must sit in contact with plumbing materials and fixtures for a few hours in order for small amounts of lead to enter the drinking water. Running water between 30 seconds and 2 minutes after it sits stagnant in the pipe will reduce any amount of lead that may be present in your water. A change in the temperature of water indicates when fresh water arrives.

It is also recommended to use water from the cold water tap for drinking and food preparation, because warm water can be more corrosive than cold. Cleaning out faucet aerators is a good idea to ensure that any old lead solder debris does not collect there. Please call 253-841-5505 for more information.

13. What homes are at high risk of having lead contamination through the pipes?

Homes that were constructed prior to 1986 with copper plumbing and lead solder, or homes that contain any lead piping, are considered the highest risk. Although use of lead as a plumbing material did occur in some parts of the United States through the early 1900s, to Puyallup Water’s knowledge, little or if any lead pipe was used in the Puyallup area.

If you choose to test your plumbing for lead we have listed a few local drinking water laboratories that are certified by the Washington State Department of Ecology:
Spectra Analytical Inc.
2221 Ross Way
Tacoma, WA 98421
Phone: 253-272-4850

Water Management Laboratories
1515 80th Street E
Tacoma, WA 98404
Phone: 253-531-3121

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1. Can I book a study or meeting room?

The Library has rooms available for reservation at no charge for those who would like a quiet place to study, take an exam, or hold a meeting for their organization. To learn more about our meeting room policies or to apply for a meeting / study room, visit the meeting and study room page.

2. Can I get a refund if I paid for a lost item and then found it?

Puyallup Public Library will issue a refund for payment for a lost item if a customer returns a cataloged item within six months of payment. A credit for the cost of the item will be automatically posted to the customer's account. The customer may request that the credit be exchanged for a refund. In such cases, a refund check will be requested from the City of Puyallup Finance Department.

3. Can I renew the things I have checked out?

You may renew items online, over the phone, or in person. Your time is extended from the day you request renewal. If another patron has placed a request for an item you have, it will not renew.  if there are no holds on the item, it will automatically renew one time.  You must contact the library or manually renew your items online or through our app for the second and final renewal.  Standard checkout and renewal periods are 3 weeks for most items.   Museum passes have a one week checkout period and may not be renewed.

4. How do I pay my fines or fees?

The library does not charge fines for most overdue materials. If you have damaged or lost materials on your account, you are still responsible for replacement costs.  You may pay by debit/credit card at one of our Express Checkout stations.

5. How do I renew materials online?

Go to the Library's Online Catalog and log in to My Account. Click on "Items Out" and select the items you wish to renew, then click on the "Renew" button. Verify the new due dates. Online account access.

6. How will I be notified when a requested item is available?

You will receive an email, an automated phone message, or U.S. mail, depending on the option you have chosen in your patron record. If you need to know the option you chose or would like to change how we contact you, please speak with a Library staff member.

7. What if I lose or damage something I checked out?

If you lose an item, we will charge your account the cost the library paid for the item. If you find a lost item and it is still in circulating condition, please return it to the library.  If the item is not damaged and does not need to be replaced, we will credit your account any fees charged for losing the item once it is returned and evaluated by a staff member.  Damaged items that need to be replaced are charged at the full replacement value.

8. What if my library materials are overdue?

The library no longer charges fines for overdue material, aside from museum passes, which are provided as a courtesy from participating museums. Museum passes accrue a fine of $5 for each day overdue and have a checkout period of one week.

If an item is due and there are no other patrons waiting for it, the item will automatically renew 2 times without intervention.  If the item reaches the renewal due date, you must contact the library to extend the loan or return the item. The standard checkout and renewal periods for books, CDs and DVDs is three weeks.

You may renew an item if it’s already overdue. You may renew materials online, by phone (253.841.5454), or in person.

9. What is my PIN?

Your PIN is your Personal Identification Number. It's normally the last four digits of your phone number, unless you have requested we change it. If you need assistance changing your PIN, please visit our Information Desk or call us at 253.841.5454.

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1. What is MRSC Rosters?

MRSC Rosters is an online database for Washington State local government agencies (cities, counties, school districts, and special districts) to solicit work from contractors eligible to bid on small public works projects (projects under $200,000) and to solicit work from consultants. As a shared roster system, MRSC Rosters provides agencies with access to a current contractor and consultant list, while at the same time allowing contractors and consultants the marketing advantage of reaching multiple agencies through just one roster application process.

2. What are the advantages of MRSC Rosters?

- Allows agencies to share costs
- Allows ease of electronic search and notification
- Promotes efficiency in government
- Provides access to a much larger pool of contractors/consultants
- Provides a single application process for contractors/consultants
- Provides more and lower bids from qualified contractors/consultants
- Reduces individual agency staffing need to register with multiple agencies

3. How does it work?

- MRSC accepts and processes electronic applications from contractors and consultants and checks them for compliance with the new mandatory bidder responsibility criteria.
- Once a contractor/consultant is verified, their account is activated and participating agencies are able to search for a contractor/consultant by service category or alphabetical listing.
- After generating an email list of potential bidders, the agencies can send out requests for proposals.
- To fulfill Washington State statutory requirements, MRSC will advertise on behalf of all participating agencies in the Daily Journal of Commerce, indicating that they are using the MRSC Roster

4. Who is involved?

There has been an overwhelming interest in participating in MRSC Rosters. After being online for only about two months, there are already 60 agencies, 250 consultants, and 320 contractors on the roster, with more joining daily. Currently, participating agencies are within the following counties: Clallam, King, Pierce, Skagit, Snohomish, and Whatcom. MRSC is marketing the MRSC Rosters throughout Washington State, with more agencies steadily joining. We plan to bring in agencies not only within the Puget Sound area, but also from the entire state.

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1. How do I make payment arrangements?

If your ticket is not in collections the court can schedule payments on a fine or penalty by visiting the clerk’s office during regular office hours and scheduling a payment agreement or submitting an online request. The minimum monthly payment is usually $50 per month. 

If you opt to pay rather than appear for your hearing, you must contact the court prior to your hearing to make arrangements.  

2. How do I quash my Puyallup Municipal Court warrant?

Bail/Bond over $5,000

• Post the bail or bond (from a licensed bond agent who appears at the Clerk's Office for you) in the amount listed on your warrant.  This will clear any pending suspension action by Department of Licensing (if this is a criminal traffic case). Once the cash bail or bond is posted, it is held in trust until the judge orders it be released. 
  • Bail or bond may be posted at the Clerk's front counter (929 E Main, Puyallup) during regular office hours which are Monday through Friday, 8:30 a.m. to noon and 1 to 4:30 p.m.
• Contact your attorney if you are unable to post the total bail or obtain a bond.  If you are not represented by counsel you may call the clerk’s office at (253) 841-5450 and upon verification of your address and authorization of the judge, the clerk will assign you a warrant quash date.
  • It is important to remember with this option the warrant remains in the system until the day you appear before the judge. Be aware of the possibility the warrant could be served upon you in the interim while awaiting your quash date.
• The last option is to surrender yourself to the Puyallup Jail located at 311 W Pioneer in downtown Puyallup. You will be seen in custody on the next judicial day.

Bail/Bond under $5,000

• Post the bail or bond (from a licensed bond agent who appears at the Clerk's Office for you) in the amount listed on your warrant.  This will clear any pending suspension action by Department of Licensing (if this is a criminal traffic case). Once the cash bail or bond is posted, it is held in trust until the judge orders it be released. 
  • Bail or bond may be posted at the Clerk's front counter (929 E Main, Puyallup) during regular office hours which are Monday through Friday, 8:30 a.m. to noon and 1 to 4:30 p.m.
• Call the clerk’s office at (253) 841-5450 and upon verification of your address, the clerk will assign you a new court date and quash your warrant.
• Contact your attorney.  
• The last option is to surrender yourself to the Puyallup Jail located at 311 W Pioneer in downtown Puyallup. You will be seen in custody on the next judicial day.

3. Is Milton Municipal Court also at the Puyallup Court location?

Yes. In 2013 Puyallup assumed court services for the City of Milton. 

Court hearings and payments for Milton Court are processed at:

929 E Main, Suite 120

Puyallup, WA 98372

4. I’ve received a summons letter for jury duty. How do I request an excusal?

To be eligible for jury service in Puyallup or Milton Courts, you must:

1.  Have an address within Puyallup or Milton (depending on the court which has summoned you); 
2.  Must be 18 years of age or older;
3.  Be a U.S. citizen;
4.  Have the ability to understand and speak English and; 
5.  Have no convictions for a felony. 

If any of these criteria are not met, notify the jury clerk by email or letter of the situation.

To be excused from jury service, you must demonstrate that serving jury duty would be a hardship. Statute requires this be done in writing (email or letter) providing the reason / s you are unable to serve. You may do this also online on the Court's website.  The jury clerk will notify you whether or not you have been excused. Employment is generally not considered a reason to be excused from jury duty.  For more information access jury duty page via link below. 

Jury Duty Page

Jury Duty page.

5. What happens if I’ve missed my court date for an infraction or parking ticket?

If you've missed a court date for a minor traffic/non-traffic, parking or photo offense (mitigation or contested hearing) and payment has not been received:

• A failure to appear may be reported to Department of Licensing
• Additional penalties accessed
• The case is placed into a collection process. 

Receipt of full payment or signing a payment agreement immediately following a non-appearance will adjudicate the pending suspension action by Department of Licensing. If you wish to reschedule a missed hearing you must file a Show Cause motion as only the judge has the authority to authorize a new hearing date.

6. What if my fine is in collections?

The primary collection agent for both Puyallup and Milton Courts is Dynamic Collections located at 790 So Market Boulevard, Chehalis, WA 98532. Their phone number is: 1-800-464-3457. There may be some cases prior to 2016 which may be listed with Puget Sound Collections at 1019 Regents Boulevard, Suite 101,Tacoma, WA 98464. Their number is: 1-800-922-8932. The clerk's office can advise you which agency to contact. If your ticket is in collections and you feel there are compelling reasons that caused a late response or non appearance, you may submit a letter of “show cause” to the judge for consideration pursuant to IRLJ (Infraction Rules for Courts of Limited Jurisdiction) 3.2(b).

7. What is a red light camera ticket?

Red light camera infractions are processed similar to  parking violations. They are not reported to Department of Licensing and do not appear on your driving record. They can however delay renewal of your vehicle tabs if unpaid. 

The rules in responding to red light violations are the same as a traffic infraction. You must respond within 33 days to the notice either by:

1.  sending payment
2.  requesting a hearing
3.  submitting the Declaration that’s attached to your notice. 

Please note, if you submit the Declaration it generally takes 3 - 4 weeks for review and response.

8. What is community service and where do I perform it?

Community service involves volunteering time for a non-profit organization as a mandatory condition of your sentence (court ordered), or done in lieu of court fines (portions of your fees and costs may not be eligible for community service). It can be completed for any non-profit, tax-exempt organization of your choice, i.e. food banks, churches, Good Will, United Way, etc. It is important to note most assisted living or nursing home facilities do not qualify as non-profit. 

Community service is generally accepted in lieu of fines for traffic infractions, however, on criminal violations it must be authorized by the judge. The verification form required as proof of completion of your community service can be found under the Court’s Forms section of the webpages, or they are available at the clerk’s front counter.

9. Where is Puyallup & Milton Municipal Court located?

The court is located at:

929 E Main in Puyallup

Suite 120

In an area known as the Puyallup Executive Park (blue glass buildings). The Clerk's Office and courtrooms are located on the ground floor.

10. How do I apply for a public defender?

The application for a public defender is made available to you during your first court appearance (arraignment) or online. You must complete the application and be screened to determine if you qualify for an attorney. 

Applications are accepted at the Clerk’s Office front counter

Monday/Wednesday/Friday from 8:30 a.m.- 12:00 p.m. & 1:00 p.m. - 4:00 p.m. 

Please assist the clerk in this process by bringing the financial information required or noted in the application.

11. What online classes are accepted?

• Consumer Awareness 
• Parenting Classes
• Defensive Driving Level 1 only

12. I cannot appear at my court date. Can I reset it?

• If you have a non-criminal traffic matter, you can contact the court before the scheduled date to request a new court date. This can only be done once. 
• If you have a criminal matter, your hearing is mandatory.  A clerk does not have authority to reschedule your court date.

13. How do I get my driver's license reinstated?

• If your driving privileges are suspended, the state Department of Licensing explains how to get your license reinstated.
• If you just paid a ticket that was in collections that suspended your license, the court will not release the hold until payment has been received from the collection agency. This can take 3-5 business days for payments made by credit/debit, or 10 business days for payments made by check. The process may be expedited by calling the court.
• Please be advised the court does not notify agencies out of state, as your Washington driving record is property of the state Department of Licensing, not the court.

14. Does a photo ticket go on my driving record?

No, photo enforcement tickets for red light are NOT reported to Department of Licensing and will not become a part of your driving record.

15. How can I search for a person for their custody status and location?

VINELink

16. How do I get help for Domestic Violence?

• Pierce County YWCA 24-Hour Helpline (253) 383-2593.
• Crystal Judson Family Justice Center 24-Hour Helpline (253) 798-4166 or (800) 764-2420.
• Victim Information & Notification Everyday (VINE) Program can help you know when an offender is being released.
• Protection or Anti-Harassment Orders are generated from Pierce County Superior Court.
• Washington State Coalition Against Domestic Violence

17. How do I vacate a conviction or delete criminal history?

• Guide to sealing court records, vacating convictions & deleting criminal history records

18. Can we get married at your court?

• First, please obtain a marriage license from the Pierce County Auditor’s Office, located at the Pierce County Annex in Tacoma.
• To schedule a wedding, call the court: (253) 841-5450 and press 8 to speak to a court clerk. Judge Andrea Beall will contact you to verify a date and time.

19. Can I file for divorce at your court?

No, divorce proceedings are handled at Pierce County Superior Court.

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1. How many bathrooms is the center permitted for?

The building at 414 Spring St. has four operational bathrooms. Two of these are located in the area designated as the public space of the building while two others are within a separate area denoted for storage. By law, a minimum of two public-use restrooms is required for this occupancy level. The two public restrooms were inspected as part of the recent permit work, although no structural upgrades were needed or performed in those spaces. (Note: This building was originally constructed in 1947 and the city’s permit records are unclear as to exactly when the different restrooms were installed.)

2. The center’s certificate of occupancy allows a maximum of 79 persons in the building at one time. Is there a specific square-foot requirement per occupant?

The Building Code does assign certain “square foot per occupant” requirements according to different areas; for example, a general assembly space (which is much of New Hope’s interior seating area) requires 15 square feet per occupant. Other areas such as kitchen and storage spaces have different requirements.

3. What about parking—how can the center be allowed a 79-person occupancy yet have so few parking spaces? Isn’t it possible that visitors to the center will park on neighborhood streets?

Off-street parking requirements are prescribed by Puyallup’s Parking Code (PMC Sec. 20.55). The New Hope property is zoned Central Business District (CBD). Over the years, the City Parking Code has aimed to accommodate remodels in certain areas without always necessitating new off-street parking. Specifically, PMC Sec. 20.55.065 only requires new off-street parking in the CBD zone if there is “new structural square feet” exceeding 5,000 square feet. Because New Hope’s building is only 3,360 square feet, no new off-street parking was required with its remodel. Staff has communicated with Multicare representatives regarding New Hope and is not aware of any ongoing spillover parking issue.

4. How was this drop-in center use initially permitted at this site, from a zoning standpoint?

When the proposal for the daytime shelter was first brought to the City in the fall of 2014, research determined that a drop-in center/daytime shelter was not a specifically defined use in Puyallup’s Municipal Code. Staff identified the proposed use as comparable to the YMCA’s Youth Investment Center and the City’s own Activity Center, and considered it similar to a professional service or general commercial activity—with both of these uses being permitted outright in the CBD and all other commercial zones. Accordingly, in September of 2014, City Manager Bill McDonald reported to the City Council that the proposed daytime drop-in homeless shelter was an outright permitted use.

5. How was the change of use permitted and how did the occupancy load change?

With its recent building permits, New Hope sought and was granted a change from one commercial-type occupancy group (“B”) to another group (“A-3”). Subject to meeting Building Code standards and having proper facilities, any “B” occupancy structure could potentially change to an “A-3” occupancy. Essentially, the allowable occupancy load is tied to the usable floor area and the occupancy group. In moving from a “B” occupancy group to an “A-3” occupancy group, this site’s occupancy load increased to 79 persons. From a Building Code standpoint, this remodel was not deemed a change of use but rather a change in occupancy group and in the amount of floor area utilized for the center’s operations.

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1. What is the Parks, Recreation and Open Space (PROS) Plan?

The PROS plan sets a vision and specific implementation steps needed for the future development of existing park facilities, development of recreational facilities and acquisition of new park and open space land city-wide.

2. Why are we doing this?

The Parks and Open Space Plan was last updated in 2008 and is due to be updated. The Parks and Open Space Plan is certified by the Washington State Recreation and Conservation Office (RCO); the RCO and the Recreation and Conservation Funding Board (RCFB) are responsible for administering state grant programs which fund, among other many other things, park and recreation improvements at the local level.

3. How long is this process?

In order to remain eligible for grants available through RCO, the city must update its Plan and submit it to RCO by March, 2014. Public outreach on the PROS Plan update began in July, 2013 and will run through January, 2014. RCO plan certification lasts for a period of six (6) years.

4. What does this mean to me?

This update is your opportunity to help set the vision for your community and neighborhood park and open space/recreation system for the next six (6) years!
We hope you will remain involved throughout this 6-8 month process.

5. When does the process start?

The Parks and Senior Advisory Board – who is overseeing the update and will be making a final recommendation to the City Council on its adoption – held an Open House on July 25, 2013 to introduce the Park and Open Space Plan update to the community and gather feedback on the Plan. Two other open houses were held, one in September and one in November. A final open house will be held on Monday, January 13, 2014 starting at 3:30 p.m. at Puyallup City Hall (5th floor Council Chambers - 333 South Meridian).

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1. What is a domestic violence order for protection?

A domestic violence order for protection is a civil court order that you (the petitioner), request from the court to protect you from your abuser (the respondent). You must be related to the respondent in one of the following ways:
- Husband, wife, or partner (past or present)
- Father or mother of your children
- Adults related by blood or marriage
- Adults who live together now, or used to live together
- People 16 years or older who are or were dating
- Parents and adult children, including in-laws and stepfamilies

2. Where can I get a domestic violence order for protection?

You may file for a domestic violence protection order at the following Pierce County locations:
- County-City Building: 253-798-7455
- Summer Police Department: 253-863-6384
- Bonney Lake Police Department: 253-863-2218
- Lakewood Police Department: 253-830-5000
- Crystal Judson Family Justice Center: 253-798-4310
- PCSD South Hill Detachment: 253-798-3278
- YWCA-Tacoma: 253-272-4181
This order does not apply to strangers, co-workers, neighbors, etc. You may petition for an anti-harassment order to prohibit contact under these circumstances at the Pierce County District Court.

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1. How do I know if I live within the Puyallup City Limits?

As a general rule, if your house number is five digits and/or if your street number is three digits then you are not in the city limits of Puyallup. Most house numbers in the city do not go above 4800 and street numbers do not go above 48th. Addresses located in unincorporated Pierce County are served by Pierce County Sheriff’s Department.

2. Where is the City of Puyallup Municipal Court?

The Municipal Court is located at 929 E. Main, Puyallup. Contact the Municipal Court at (253) 841-5450 for directions.

3. Can I report a vehicle collision after the fact if the police department did not respond to the scene?

Yes, you can fill out a Washington State Patrol Collision Report available online through Washington State Patrol or available in the lobby of the Puyallup Police Department.

4. How can I get a copy of an accident report?

The Puyallup Police Department does not process requests for Police Traffic Collision Reports (PTCR).  Please obtain a copy of a PTCR from the Washington State Patrol Website and you will be able to immediately download your document for a fee. If you have questions, Washington State Patrol can be reached at (360) 570-2355 or via email. 

5. How can I get a copy of a police report?

To request a copy of a Puyallup Police Department report, complete the online request form. 

Your request will be reviewed in accordance with the Public Records Laws and Puyallup Police Department's Public Records Act policy. Report copies may incur a cost of up to $.15 per page. Copies of collision reports are $5 and requests for a CD/DVD incur a cost of $2 each. 

To request a copy of a Puyallup Police Department Body-Worn Camera Record complete this form and submit it with your request.

6. Where can I get fingerprints?

We are now accepting fingerprint appointments for City of Puyallup residents only. 

To schedule an appointment, please visit our online portal.

Puyallup Police Department provides electronic fingerprint services by appointment only. 

 

7. How can I get a copy of a criminal record?

The Washington State Patrol’s WATCH program is available for background checks or criminal records and can be found online through Washington State Patrol. The WATCH report provides conviction data and one year of charges for Washington State only.  

8. How can I find out information on registered sex offenders?

The Pierce County Sheriff’s Department maintains an informative website on sex offender status/sex offender search for Pierce County, including Puyallup.

9. Where can I find Puyallup crime statistics?

Puyallup Police Department partners with Pierce County to provide you with Pierce County Neighborhood Crime Data for all areas of Pierce County, including Puyallup. The website address is: https://communitycrimemap.com/ 

10. Where can I obtain information on Domestic Violence?

The City of Puyallup has a Domestic Violence Advocate on staff in the legal department. The Victim Advocate can be contacted by phone at (253) 435-3654.

11. How can I submit a commendation or complaint for a Puyallup Police Officer?

To file a commendation or complaint, you can call the Police Department at (253)287-4455 and ask to speak to the supervisor on duty for Puyallup or submit a letter to the Police Department at 311 W. Pioneer, Puyallup 98371.

12. Where can I dispose of unused prescription drugs?

The Puyallup Police Department lobby is open Monday - Friday from 8:30am-4:30pm.

There is a disposal drop box located in the lobby for expired or unused prescription medications.  No sharps or liquids are allowed. 

13. How do I obtain a concealed pistol license?

We are now accepting applications for new Concealed Pistol Licenses (CPLs).  You MUST reside within the city limits of Puyallup for Puyallup PD to process your application.     To apply, renew, or replace a CPL, please visit our online registration portal. 

14. How do I obtain a clearance letter?

If you are a resident of Puyallup, you may obtain a notarized clearance letter in person at the Records Division. Please call (253) 841-5415 to schedule an appointment with the records clerk for the notary services.

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1. Does your Use of Force Policy allow for “chokeholds” and “strangleholds”?

No.  “Chokeholds” and “strangleholds” are, by their very definition, designed to restrict airflow.  Because of the obvious danger, these types of holds were eliminated from our use of force policy years ago.  We do allow officers, if they have been trained (only 12 of 68 commissioned police officers) and only in specific situations, to utilize a Carotid Control Hold.  The Carotid Control Hold is reserved for situations that compromise an officer’s ability to utilize other physical techniques when apprehending a violent offender to prevent harm to the officer or a citizen.  The Carotid Control Hold is a technique that does not permit body weight, including the placement of the leg, to be applied on the vascular area of the neck.  This is substantially different from a “chokehold” in that it does NOT restrict airflow.

2. Does your Use of Force Policy require a warning before shooting?

Our policy is best practice in the law enforcement field for use of deadly force- not just shooting.  A verbal warning by an officer should precede the use of deadly force, when feasible.

3. What are your department Calls for Service, Arrest, and Use of Force statistics?

• In 2019, we handled 58,900 calls for service.
• In 2019, we arrested 4,110 individuals.
  

  Race of Arrestee	Count	%
  American Indian/Alaskan Native	95	2%
  Asian/Pacific Islander	165	4%
  Black	533	13%
  Unknown	92	2%
  White	3225	78%
  Grand Total	4110

  
  
• In 2019, we used force that caused injury or complaint of pain 46 times.
• Of the 46 uses of force in 2019, seven (7) applications of force involved a minority race category person.
• In 2020, the requirement to complete a use of force form changed.  Prior to the change, officers were required to complete a use of force form when a complaint of pain or injury occurred.  This change was made to comply with accreditation standards through the Washington Association of Sheriff’s and Police Chief’s (WASPC).
• In 2019, we used a Carotid Control Hold three (3) times to take a person into custody that was resisting arrest.  None of the applications resulted in injury.

4. Does your Use of Force Policy require officers to exhaust all alternatives before shooting?

Yes.  Deadly force is only authorized when an officer needs to protect him/herself or others from what he/she reasonably believes would be an imminent threat of death or serious bodily injury.

5. Does your Use of Force Policy ban shooting at moving vehicles?

The policy discourages shooting at moving vehicles as it is rarely effective. Officers are directed by policy to move out of the path of a vehicle if they can instead of shooting at a vehicle that is coming at them.

6. Does your Use of Force Policy include a duty to intervene provision?

Yes.  Officers SHALL intercede to prevent the use of unreasonable force AND promptly report the observations.

7. Does your Use of Force Policy require a "use of force continuum?"

No.  The specific term “use of force continuum” refers to an outdated use of force model.  Our use of force policy is grounded in the fundamental concepts of reasonableness.  If force is necessary, then the officer uses only that amount of force that is reasonable given the facts and circumstances at the time of the event- and only for a legitimate law enforcement purpose.  This is in line with current best practices in the policing profession.

8. Does your policy require comprehensive reporting?

Yes.  Our policy has a robust reporting procedure to include supervisory notification.  Our policy also contains a significant review process up to and including the Deputy Chief of Police.  The Chief and Deputy Chief of Police by our policy at least annually analyze use of force incidents.

9. Do your officers wear body cameras or have in-car cameras?

• No.  The department lacks necessary staffing to comply with the current requirements of the public records law for redaction of camera footage.
• The department did at one time have in-car dash video cameras in some patrol vehicles.  However, due to the requirements of the public records law for redaction of camera footage the in-car video camera program was discontinued. We lacked necessary staffing to comply with the public records law for redaction.
• For the department to institute a body worn camera or in-car camera program would require an increase in staffing (civilian support staff) to manage the program and the public records request for video.  Further, the department would have to purchase equipment for both programs which would require a significant financial investment.

10. Is the Puyallup Police Department a State Accredited Agency?

No.  The department began the process to become an accredited law enforcement agency in January of this year.  Due to the Covid-19 impacts, the process has been paused.  The department fully intends to become an accredited law enforcement agency and looks forward to resuming the accreditation process as soon as practical given the impacts of Covid-19 in the workplace.

11. How does your department connect with your community?

• Our department uses social media as well as in-person events.
• As of today, the department has nearly 50,000 followers on Facebook, nearly 22,000 followers on Twitter, and nearly 8,500 followers on Instagram.
• In 2019, we hosted numerous in-person events with our community ranging from Brown Bag with Blue in our junior high schools, to Coffee With a Cop, to National Night Out to Block Watch meetings, and our Citizen Academy just to name a few.

Some examples of our ongoing outreach efforts include:

Numerous public speaking engagements to share information about PPD and crime prevention

Apartment/Hotel Manager’s Network

CPTED reviews for residential and commercial property

Internship program with Pierce College Criminal Justice program

Pierce College Criminal Justice Advising events

Pierce College Women of Justice – support the event with volunteers and female PPD officers

Lowe’s Kids Build and Grow Workshop- cop car

Explorers fingerprinting for Scout meetings

National Drug & Alcohol Facts week- junior highs

Lock It or Lose It

YMCA Health Kids Day

Holiday Emphasis – South Hill Mall & Fred Meyer

PSD school tours

Puyallup Farmers’ Market

Booallup

Block Watch

South Hill Mall Merchant Meetings

Brown Bag with Blue

Citizens’ Academy

Crime Prevention Regional Meetings

Kevin Hines Community Response to Teen Suicide Prevention

Lahar Evacuation Event

May the Fourth Be with You Safety Fair

Safety Rocks

Ferrucci Ignites the Future

Coffee with a Cop

Cones with Cops

Beards for Buddies

Tacoma Community College Volunteer Fair

Pierce College Toy Drive

Shop with a Cop

National Night Out

Puyallup Community Health Fair

Maplewood Safety Night

Vacation Home Checks

BeepBall

Special Olympics Torch Run

Special Olympics Bagging for Bucks

Special Olympics Polar Plunge

University of Washington’s Forefront Suicide Prevention Safety Firearms Storage event

LEAD Puyallup host site

Puyallup Library Story Time with an officer

12. Does your department conduct training in de-escalation, crises intervention, and anti-bias training?

• Yes.  Our officers have received training in de-escalation, crises intervention, and bias training.
• Our officers also annually review our Use of Force policy to include reporting requirements.
• Our officers receive annual legal update training as well.

13. Does your department have a bias-based policing policy?

Yes, our department has a bias-based policing policy which we review annually.

14. Does your department have a formal complaint policy?

Our department has a formal complaint policy to include an anti-retaliation policy for officers who do report improper conduct by other officers.

15. What are the diversity statistics for the police department?

We have been intentional about examining and adjusting our hiring practices to increase the reach of our recruitment efforts and to examine our practices to identify barriers to employment.

All Staff - Department Wide as of 6/8/2020
91 Staff
11 Diversity	11.5%
14 (7 Diversity & 7 Non-Diversity Female PO & CO)	18.0%

Commissioned Officers - Department Wide as of 6/8/2020
61 Officers
7 Diversity	11.5%
11 (7 Diversity & 4 Non-Diversity Female)	18.0%

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1. What is LIFT?

LIFT (Local Infrastructure Financing Tool) is a competitive grant financing tool created by the State of Washington. It allows selected local governments to take advantage of tax revenues from private investments in an area targeted to benefit from public infrastructure improvements.

2. Why is Puyallup applying for a LIFT grant?

Puyallup is planning to use the proceeds to make parking improvements in the downtown, accompanied by other city street and utility improvements needed to continue downtown revitalization and mixed use development. The LIFT grant also proposes pedestrian, trail and stormwater improvements to support continued employment growth on South Hill.

3. Does LIFT increase my property or sales tax rate?

No. There are no new taxes created by LIFT. It does not affect your property tax or sales tax rates. The City does receive additional funds from the State's portion of sales taxes, measured by increases in State sales taxes and State property taxes collected in the area designated for infrastructure investments and redevelopment (the "Revenue Development Area," or "RDA").

4. How much will Puyallup receive?

The maximum amount any one jurisdiction can receive is up to $1 million per year for 25 years. A State process determines which jurisdictions receive LIFT funds, and the maximum amount for each entity. The amount received in each year is tied to the amount of new State tax revenue generated by new private investments in the RDA.

5. How can Puyallup be sure the projects will generate new funds?

A third party economic and financial analysis is required as part of the grant application. This study shows what new economic activity will result from the LIFT infrastructure investments. It also projects new property and sales tax revenue from new development.

6. How can LIFT funds be used?

Proceeds must be used to pay for public improvement projects approved by the State for this program. The types of eligible projects are streets, utilities, park and recreation facilities and parking facilities.

7. Will LIFT pay for the entire cost of a project?

LIFT pays for a portion of the project costs. Other funding will be sought to augment the city's local funding sources from federal, regional and state agencies. LIFT may not be implemented if other funding sources are not in place.

8. What is a Revenue Development Area (RDA) and why was it formed?

State law defines the RDA as a geographic area designated by the Puyallup City Council from which local sales and property taxes will be derived and where the public improvement projects will be located. (See map diagram of the proposed RDA (JPG).)

9. How were the boundaries determined?

The boundaries represent the areas of downtown and stretch south along Meridian to encompass the Puyallup Fairgrounds, the hospital and medical facilities and South Hill's business park, mall and Pierce College. This area has the highest potential for improving land use efficiency, re-development and new employment growth.

10. When does the RDA funding program end?

The RDA is dissolved once final payments are made on any bonded debt that is used to finance the public improvements. This is at the end of 25 years and depends on when the City issues the bonds.

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1. Are you aware of any spills or illicit discharges?

Please call 253-770-3336 to report any spill or discharges other than surface and ground waters into the City storm drain system. Life threatening emergencies should use 911.

2. What is an illicit discharge?

Non-permitted discharges could include a leaking garbage truck or dumpster, a carpet cleaning truck hose draining into a stormwater drain, or even soapy water from a car wash. If you see these types of activities please remember to report:
-When and Where the incident occurred.
-Who is responsible for the spill/dumping. Include vehicle and license plate or personal description.
-What the substance is being dumped/spilled.

Please call 253-770-3336 for more information.

3. Where does your stormwater go?

Why is it important to keep pollutants and toxic chemicals out of the storm system? All stormwater that goes into the City’s storm conveyance system is somehow connected to a fish bearing creek or river.  Low concentrations of many pollutants can case harm to aquatic life. 

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1. What should I do when my sewer becomes plugged?

Call the Public Works Department at 253-841-5505. They will dispatch a crew to determine if the problem is in the city's pipes or on your property.

2. My tub (or sink) is draining slowly, is my sewer plugged?

If only 1 fixture is draining slowly, the problem is usually with the plumbing in the house. If all of your drains are draining slowly the problem may be in the house lateral connection to the sewer main or the main itself. If you suspect this is the problem, call the Public Works Department at 253-841-5505, and a crew will be dispatched to investigate the problem and clean the sewer line if necessary. It's important to remember that the city's responsibility ends at your property line.

3. Where does the wastewater go?

Everything that goes down your toilet (or drain) goes to the City of Puyallup's Treatment Plant. The wastewater is treated and then discharged into the Puyallup River. Please call 253-841-5505 for more information.

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1. How will those on the east side of Shaw Road access our homes?

For some, the best way to access your home will be from the north end, either by using Cherokee/26th or by using Crystal Ridge. Here is a map which shows the closure area as well as which intersections will be accessible and which will not. Vehicles will be able to cross Shaw between Cherokee and 26th, and one northbound-only lane will be available from Cherokee/26th down to 23rd/Crystal Ridge Drive. We have not provided detour routes to the east of Shaw because we don't want to encourage the use of residential streets by non-residents.

2. How does the City plan to address cut-through traffic in the neighborhoods?

By placing signage out as far as 128th & Meridian, Military Road and SR162, we hope that many drivers will alter their routes at those junctions rather than continue along Shaw to the forced detour. For most folks who find themselves at the actual road closure, it will make more sense for them to use the more-or-less straight shots of either 39th/5th or Meridian to reach their destinations rather than try winding their way through the residential areas. 

We will try to discourage cut-through traffic through the neighborhoods off of Shaw. We understand the concerns of those who live near the project and we too want to limit negative impacts such as speeding.

3. When will my fence be removed and replaced?

Property owners with fences along the project will be contacted by the contractor before any fencing is removed. As fences are removed, temporary fencing will be installed as needed until the permanent fencing is done. The contractor will notify and coordinate with affected property owners at least 48 hours before any fencing is removed--please let us know if you require more lead time or if you have concerns about this work being done during any particular timeframe.

4. How will customers of Creative Dry Storage access our stored items?

Access to Creative Storage, 3221 Shaw Road, will be assured throughout the project's duration. Ingress and egress will either be by the current access point or from a newly created driveway off of 33rd; we will use signage to make it clear as you approach from 39th whether access will be directly off of Shaw or via the new driveway.

5. Why will this project cost so much, and take so long?

This project underwent a competitive bidding process as required by state law. It may seem a small project due to the length of road that will be involved, but here is the bid tab which lists the hundreds of components that will be done. The contract for this project was awarded to the low bidder.

We estimate it will take six to eight months from beginning to completion. Like everyone else, we also would like to see it finished sooner rather than later, so long as everything is done right--that is, and must be, our #1 priority.

6. Can the timing of the signal at Military Road and SR162 be adjusted to accommodate increased volume while Shaw Road is closed?

This signal is owned and operated by the state. We have contacted WSDOT's traffic signal division to explain what is happening and they will look into what adjustments can be made to help alleviate the back-ups that were occurring at the project's outset.

7. Can the City install a temporary signal at 23rd/7th during this project?

The City will not be installing a temporary traffic signal at this intersection, due to the expense and also because 4-way stops are very safe, if not as efficient as signals. We know the volume has increased at this intersection due to the closure; however, the additional delay is likely not more than 5-10 minutes. As always, patience is much appreciated.

8. Will Shaw Road have a middle turn lane between 23rd and Manorwood?

Yes, it will. The whole point of this project was to facilitate left-hand turns, and that is being done. The middle turn lane will be installed wherever there is a street to turn left onto; where there is no street to turn left onto, medians will be constructed.

9. Is there enough roadway for two through lanes and the new center lane?

Yes. The north- and southbound through travel lanes will each be 11-feet wide and the turn lane will be 12-feet wide. These widths are in accordance with federal transportation criteria as well as the City of Puyallup’s own roadway design standards.

10. Why is the new Shaw Road “bumpy”?

This project reconstructed Shaw Road from 23^rd to Manorwood using pervious concrete. Some drivers have noticed the presence of joints where the concrete was scored between the new panels to allow for their natural expansion and contraction. This was done to ensure that any cracking happens at these specific locations rather than elsewhere in the panels. Drivers may feel and hear these joints as their vehicles pass over them.

11. Why was permeable pavement used to reconstruct Shaw Road?

Replacing impervious material with permeable pavement is a newer method of managing stormwater and its negative effects. Stormwater runoff includes both rain and water from other sources (e.g., landscape watering and home car washing). Stormwater absorbs pollutants such as oil, fertilizers and other chemicals from impervious surfaces such as rooftops, driveways, sidewalks and roads. The water is not treated, and most runoff is directed into the city’s storm system of drains, ditches and pipes and eventually discharged into local waterways. Some of our local waterways—Clarks Creek and the Puyallup River, to name two—are native salmon habitats.

Permeable pavement is an effective way to retain stormwater on-site and keep it from carrying toxic material into our waterways. Managing stormwater where it originates also helps reduce the chance of localized flooding.

12. Why are some of the new crossing signals not operational?

Necessary equipment was ordered from one of the largest pole manufacturers in the country, which subsequently ceased its operations--placing stress on the other manufacturers to keep up with demand for street light poles and signal poles nationwide. We expect the parts to arrive in March, after which they will be installed as soon as possible.

13. Is the new road more slippery or slick when wet?

Some citizens have asked about the new surface on this section of Shaw Road. Although pervious concrete is a different material than regular asphalt, we know of no demonstrated difference in the friction produced by these materials.

As far as traction goes, all wet roads negatively impact tire traction. Another factor affecting traction is the condition of a vehicle’s tires. Proper tire inflation is also critical as it improves traction while improper inflation degrades traction.

Traction is additionally affected by driving speed. Because skidding can result from taking a corner at too high of a speed, turning speeds should be reduced when roads are wet.

Barring the presence of snow or ice, cars should not be spinning out nor motorcycles losing grip on this section of Shaw due to simply wet conditions. In fact, we’ve not received any documented reports of this happening over the past two months the road has been open.

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1. Do I need a permit to remove a tree on my property?

In some cases, yes. Generally, trees on single family properties are not regulated, unless the tree is in a critical area or on the city's Heritage Tree Program inventory. You may view the City of Puyallup Tree Removal Flow Chart for further details. Tree Removal Flow Chart (PDF)

2. What is a 'significant' tree?

A 'Significant' Tree is any tree with a trunk 15" in diameter or larger (measured at 4.5 feet above grade). These trees are not regulated on single family property or any residential property with four (4) units or less. You may view the City of Puyallup Tree Removal Flow Chart for more information. Tree Removal Flow Chart (PDF)

3. What are trees in critical areas?

Critical areas are defined as steep slopes, wetlands and wetland buffers, stream buffers, and/or habitat/greenbelt areas - in all instances, trees in these areas are regulated by the city and require a tree removal permit to be authorized for removal. Fore more information, view the City of Puyallup Tree Removal Flow Chart (PDF).

4. What is a 'heritage' tree?

A Heritage Tree is a tree that has been designated, due to the tree's exceptional size, age, or association with a community event or historical significance. If the tree is on private property, the current or former owner of the property voluntarily opted to designate this tree. All Heritage Trees are regulated and protected by the city from removal and/or construction impacts. A permit is required to remove these trees - for more information, view the Heritage Tree Program page.

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1. How do I find zoning information about my property?

Please see the Public Data Viewer  where you can search for your property and learn about the zoning and other information (e.g. utilities, critical areas, etc.) about your property. To search for your property in the public data viewer, click on the magnifying glass and enter the address or parcel number. Data layers may be turned on and off by expanding the layer headings in the ‘data layers’ section, and clicking on the ‘eyeball’ symbol next to the data layer name. If you can't determine the zone by the public data viewer, and you know the address or parcel number of the property you are inquiring about, please contact the Planning Division at Planning@PuyallupWA.gov for assistance. Other map related information is accessible on the Public GIS Portal.

2. I want to build a fence at my residence. Where can I place the fence, and how tall can the fence be?

A permit is not required for the construction of a fence under 6’ tall. The fence can be built on the property line. We recommend hiring a surveyor to delineate your property line. In any single-family (RS) zone, the maximum height of a fence in the front yard cannot exceed 3-1/2’  in height for the first 20' from the property line. For a street side yard property line, the maximum fence height is 3-1/2' for the first twenty feet from the front yard property line. However, open-wire, welded-wire, chain-link, split-rail or similar fences may be as tall as five feet in height. The remaining portion of the property can have a fence height not to exceed 6 feet in height. Please email Planning@puyallupwa.gov for more information.

3. I want to build a small storage shed on my property. How large can it be, and do I need a building permit?

For any single-family (RS) zoned lot, a detached accessory building 200 square feet or less will not need a building permit. However, detached accessory structures of any size must meet the following setbacks:

Front yard: Setback for applicable zone; see PMC 20.20.020
Rear yard: 5'
Interior side yard: 5'
Street side yard: Setback for applicable zone; see PMC 20.20.020
Distance from other structures: 5'

Please email Planning@puyallupwa.gov for more information.

4. I'm planning to build a deck in the rear yard off the back of my house. Do I need to meet the setback requirements for my area?

In any single-family (RS) zone, open, unenclosed decks not covered by a roof may project into any required yard setbacks (PMC 20.20.020). Please email Planning@puyallupwa.gov for more information.

5. I want to build a detached garage on my property. Where can I place it on my lot, and how large can it be?

Any detached structure larger than 200 square feet requires a building permit. On an RS-zoned lot less than or equal to one acre in size, the maximum size for a detached accessory building is limited to 50% of the footprint of the primary structure on the lot. On an RS-zone lot greater than one acre in size, the maximum size for a detached accessory building is limited to 80% of the footprint of the primary structure on the lot. When calculating the allowed size of the detached accessory structure, accessory structures (e.g. attached garage) which are attached to a dwelling unit shall be considered part of the overall primary structure footprint for the purposes of calculating the size ratio allowance. Any detached accessory structure greater than 200 square feet will need to meet the maximum lot coverage and floor area for the applicable zone, and the setbacks provided below. Please email Planning@puyallupwa.gov for more information.

Detached accessory structures of any size must meet the following setbacks:

Front yard: Setback for applicable zone; see PMC 20.20.020
Rear yard: 5'
Interior side yard: 5'
Street side yard: Setback for applicable zone; ; see PMC 20.20.020
Distance from other structures: 5'

6. I want to build a "mother-in-law" apartment for my parents on my property. What are the zoning regulations?

Each single-family (RS) zoned lot with a primary structure is allowed one (1) accessory dwelling unit (ADU). ADUs are required to apply for and obtain a building permit.

All attached or detached ADUs in RS zones must meet the standards and criteria outlined in Puyallup Municipal Code 20.20.010 (11). Below is a list of standards that will be helpful in getting you started. Please note that this list is non-exhaustive and to reference PMC 20.20.010 (11), contact planning at Planning@PuyallupWA.gov, or see the ADU informational sheet.

• An accessory dwelling unit may be created either through internal conversion of a portion of the primary structure or through construction of an addition to the primary structure
• An attached accessory dwelling unit shall not exceed 900 square feet of floor area or 40 percent of the floor area of the primary dwelling, whichever is less, nor have more than two bedrooms
• If located in a new structure, a detached accessory dwelling unit shall not exceed 700 square feet or 40 percent of the floor area of the primary dwelling, whichever is less
• If the detached accessory dwelling unit is a conversion of an existing structure, then it cannot exceed 900 square feet, or 40 percent of the floor area of the new or existing primary structure, whichever is less. Additionally, the detached unit shall not have more than two bedrooms, nor be located on more than one floor
• Utilities for the accessory dwelling unit shall be metered jointly with the primary dwelling unit
• Either the primary dwelling unit or the accessory dwelling unit shall be physically occupied by the property owner for at least 6 months each calendar year. Owners shall sign an affidavit which attests to their residency for at least six months of each year. This affidavit shall be binding upon the owner or successive owners during the life of the accessory dwelling unit

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1. Can I drain my yard into the storm line?

Yes, you will need to get a permit from the city's Development Engineering Division.

2. Who should I call when someone is dumping something into the storm drain?

Polluting our storm system is a crime. Immediately report this, or any other suspicious activity, to the Police Department at 253-841-5431 or call 911.

3. Is there a volunteer organization I can join to help keep our streams and lakes healthy?

Yes, you can contact the "Stream Team" at 253-845-2973, or Public Works at 253-841-5505.

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1. Do I need a permit to plant a street tree?

Yes. We will submit a permit request for you, but we cannot guarantee that it will be approved. All street tree permit requests are reviewed by the city's planning division. Their decision depends on many factors including the width of the planting strip, proximity to other trees, distance from the planting site to intersections and driveways, and the presence of underground utilities.

2. How do I know if my planting spot is in the right-of-way?

Generally speaking, the area between the curb/street and the sidewalk is the public right-of-way. If your street does not have curbs or sidewalks, it may be difficult to determine if your tree is planned to be planted in the right-of-way. Call the city's Engineering Services Department at 253-841-5491 to inquire.

3. Why do I need to locate underground utilities before getting a street tree permit?

There are many utilities commonly located under planting strips that would be negatively impacted if a tree were planted too close. Water and sewer lines are of particular concern because the roots of a tree planted too close can infiltrate small cracks in the lines over time, leading to breaks in the pipes which can be very costly to repair. We also want to make sure you don’t hit a gas line! Before planting your tree, it is your responsibility to call 811 before you dig.

4. How do I avoid hitting an underground utility line when I dig my planting hole?

Not only is it within your interest to contact 811 (Utilities Underground Location Center) before you plant a tree, it’s the law. Before you plant your tree, call 811 at least 3 days before you plan to dig. Visibly mark your proposed planting location in white before the utility companies arrive. Utility companies will mark the location of your water, electric, and gas lines.

You should also know where your side sewer line is located before digging your planting hole. If you are unsure where your side sewer is, you may call the city's Engineering Services Department at 253-841-5577 or hire a private utility locate service. Plant your tree at least 7.5-10 feet away from your sewer and water lines.

5. Why does the city deny street tree planting permits?

The city will deny a street tree planting permit if it does not meet their standard criteria. Trees must be planted to the following specifications:
- 7.5 feet to 10 feet from underground utility lines (*spacing dependent upon tree size)
- 10 feet to 15 feet from power poles
- 15 feet from street lights
- 30 feet from a corner curb

In addition, your planting strip must be wide enough to accommodate the species you chose (see minimum planting strip widths on the available trees list). The city does not allow trees in planter strips between the curb and sidewalk if the planter strip is narrower than 4 feet. Trees planted under power lines must be less than 25 feet at maturity (small shade tree).

The city will also consider the proximity of other trees in the area, make sure new trees are planted far enough apart that they have room to grow, and make sure they are not too close to structures like driveways. Not all locations are suitable for a tree. If your street tree permit is denied, we may be able to work with you to select a more appropriate tree for your planting strip (depending on species availability). You are allowed to apply for up to three (3) trees, so consider all of the available planting locations around your property before completing your application.

6. Can I plant a tree under power lines?

Yes, as long as it is a small species. Check the species availability page for details. All trees under power lines must be 25 feet or less at maturity. The Puyallup NeighborWoods program offers a few species appropriate for under power lines every year.

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1. Do I need a permit to remove a street tree?

In most cases, yes.

2. If I remove a street tree, do I need to replace it?

In most cases, yes, if sufficient space (sufficient space being defined as an area between the curb and sidewalk 4 feet or greater) exists to replace the tree.

3. Do I need a permit to prune a street tree?

In most cases, yes. A street tree pruning permit shall be obtained by property owners seeking to prune branches larger than 2 inches in diameter. Tree topping is prohibited.

4. Do I need a permit to plant a street tree?

Yes, mostly to ensure that the tree will be placed away from all underground utilities a safe distance, that sidewalk infrastructure will be protected and that the tree species being planted is on the city’s approved list. This permit is free of charge.

5. Will topping my street tree make it safer?

No it will not. Tree topping is not pruning, it is an unsophisticated, uneducated practice that some tree care companies offer as a service. Tree topping results in the removal of so many branches at once that the tree cannot seal off those cuts from decay. Decay in the upper crown of a tree causes branch failures and unsafe conditions near streets, sidewalks and improvements.

6. Will the city prune my street tree?

In most cases, no, the pruning responsibility is something the abutting property owner must take on (with proper permitting, where applicable).

These trees are maintained by the city - email the city's Certified Arborist to make a request to prune a city-maintained street tree from the city's list.

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1. Why do I have to go through a planting workshop?

Part of the reason we receive funding for this program is our emphasis on making sure the trees survive into maturity. We believe it is a waste of taxpayer money to plant trees that then die and thus strive to avoid this outcome. Teaching program participants how to avoid common yet often deadly tree planting mistakes is one of the best ways to do this, as you are ultimately the person who will determine the future health of your tree. We respect your time and strive to keep the workshops short and to the point, and appreciate your understanding and open mindedness. Your willingness to go through the workshop helps us keep our funding.

2. How do I get trees from the workshop site to my home?

You are responsible for moving your trees from the pickup site to your home. Most trees are 4-6 feet high and in 10-15 gallon containers. The evergreen conifers tend to be a bit smaller and usually are between 2-4 feet tall (3-5 gallon) at pickup. We will have staff on hand to help you load the trees in your vehicle, but you may need to rent or borrow a pickup truck if you have a small vehicle or are picking up numerous trees. Remember to clean out your vehicle before arriving at the workshop and that having more passengers in the car means less space for trees! You may want to consider bringing a tarp or plastic to put down under the trees to protect the interior of the car.


If you are unable to find transportation for your trees, please let us know. On a case-by-case basis, we can help deliver trees to residents who are unable to find transportation. Contact us at Trees@ci.puyallup.wa.us or call 253-841-5418.

3. Can I pick up trees for my neighbor?

We love to see neighbors working together! However, all program participants must attend the Puyallup NeighborWoods training workshop to learn about proper tree planting and after-care in order to receive the trees.

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1. The trees I received didn't grow much in the first year or two – why is that?

The city orders trees in bulk from large tree suppliers in bare root form. Bare root trees are economical to purchase for this program and allow for large quantities of trees to be moved easily – they are dug out of the field they're grown in when they're dormant and sent to us without any dirt around the roots. This is safe for the trees when they are dormant.

We pot these trees into the containers when we receive them from our supplier in February - you receive them within a month of the city potting them up. This means that the trees will be loosely fitted into the soil in pots you receive and will not have any time to grow roots – this means that none of the trees program participants receive will be 'root-bound' – a big benefit to program participants has 'root-bound' trees can be harder to plant successfully.

However, bare root trees do have the down-side of loosing a large quantity of their fine, fibrous roots when they are dug out of a planting field by the tree supplier and shipped to the city; the result is a slower growing tree in the first year or two of planting them in their permanent location as they set new roots. If you plant the trees following the instructions provided at the training prior to receiving your tree(s) and water the trees thoroughly during our dry summer, you will have a tree that will outgrow most containerized trees following the 1-2 year establishment period.

2. One of my trees looks sick, what should I do?

Puyallup NeighborWoods does not conduct health check-ups for trees on private property, however you can contact us to see if we can help. If you need a tree assessment or your tree needs some care, you should contact an ISA certified arborist.

If you are unable to locate an answer to your question, please contact us at Trees@ci.puyallup.wa.us or 253 841-5418 for help.

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1. How do you choose what species are included?

We strive to offer species that the public will be most interested in planting. However, our species selection must meet a number of guidelines, making it a logistical puzzle. We strive to provide a variety of species to choose from. We must have trees that reach a range of sizes at maturity in order to meet the diverse needs of planting sites across the city. We need trees small enough to go under power lines and large trees that offer the greatest payback in benefits such as storm water reduction.

We need a number of species that are appropriate as street trees, as some program trees end up in these locations. We include many native conifer trees. We try to find trees with features we know are popular, such as flowers. We try to include as many evergreen species as possible, as they offer the greatest benefit to storm water reduction. We never include invasive species or species that are susceptible to loss by future pests and disease, such as ash trees. We try to avoid species that are over-planted in Puyallup, such as red maple and flowering pear. And then given all of those considerations, we can only purchase what is available from the nursery industry with the quantity and timing we need and given the budget we have to work in.

2. Why don’t you have more native trees?

We offer a wide variety of native evergreen species every year. However, while a given species of tree may be considered native to this region that does not mean it will survive or is appropriate in the harsh urban landscape. Our native conifers need a large space, which is often not available in small residential plots, and very rarely in street tree locations. For example, big leaf maple trees, while beautiful in park settings, are prone to branch failure, and therefore best not planted along streets or near homes. We carefully select trees that have been shown to do well in city conditions, including pavement, compaction, and increased air pollution. These are conditions that our native trees are not necessarily well suited for. We never offer invasive species of trees.

3. Can I request a tree that’s not on your planting list?

No. In order for the project to work, we secure trees from nurseries far in advance of the application opening. We cannot change that order, and can offer only what we have already purchased. You can, however, send us suggestions for trees you would like to see offered in the future and we will take that into consideration.

4. Will you have 'X' species of tree next year?

We rotate the species of trees we plant every year due to nursery availability and to avoid the over planting of any given species. We also strive to offer trees that are not commonly available through the 'big box' stores in order to improve the species diversity throughout the city. We do not know what species will be offered in any given year until we have gone through the procurement process in the late-summer/early-fall.

5. Why don’t you provide shrubs / understory plants?

The focus of the Puyallup NeighborWoods program is to build tree canopy cover in residential areas, particularly in watershed areas that have water quality problems, like the Clarks Creek and Puyallup River contributing basins. Shrubs and understory plants, while important, do not achieve that goal and we do not have any funding to provide them. That does not mean that you should not plant them on your own where appropriate.

6. How do I select the best tree for my site?

Take time to evaluate the spots on your property where trees can fit. The survival and health of a tree depends on how well it is suited to the spot that you plant it. When selecting a tree, consider placement (is there enough space for this tree when it grows up?), light, moisture, and type of soil. Consider the height and spread of the tree at maturity.

Envision what the tree will look like in 30+ years. Larger trees provide greater benefits to your neighborhood and our environment. Large trees absorb more storm water, breathe in more carbon dioxide, and breathe out more oxygen than smaller trees. For these reasons, the Puyallup NeighborWoods program recommends planting larger trees whenever appropriate – i.e. we ask that you don't request a tree for under utility lines if you have a large yard area with no overhead utility restrictions. If you want to plant a tree on the street, the city will review your tree selection to ensure you are planting the best tree for your planting strip.

7. Why don’t you offer trees that are larger when planted?

We try to strike a balance between a tree that is large enough to make an immediate difference to the landscape when planted, yet small enough for the average person to carry, transport, and plant themselves. Most of the trees provided are small, with some conifer trees in 3-5 gallon containers (3 - 5 feet tall) and deciduous trees which are 4 - 6 feet tall and less than 1 inch caliper.

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1. What are your office hours?

Public Works/Water: 

Monday-Thursday 7:00 to 4:30

Friday 7:00-3:30. 

Phone (253) 841-5505 

Utility Billing: 

Mon-Tues and Thurs-Fri: 9 a.m. to 4:30 p.m. 

Wednesday: 9 a.m. to 5 p.m.  

Phone (253) 841-5550

2. Who do I call to get my water turned on?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. (Note: Do not call 911 emergency services for this purpose.)

3. How and where do I pay my water bill?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. Online payment options are available.

4. Is my water fluoridated?

Puyallup does not add fluoride to our water, but there is 0.2 parts per million naturally occurring.

5. How do I obtain a Certification of Water Availability?

Apply online using our permit application portal, CityView.

6. What is the fire flow in my neighborhood?

Contact Engineering Services at City Hall, 333 S. Meridian, 2nd floor, Puyallup WA 98371, phone 253-841-5568.

7. What do I need to do to install a sprinkler System?

Contact Water Quality at 1100 39th Ave SE, Puyallup WA 98374, phone 253-841-5524.

8. How do I find buried utility lines?

Contact Utilities Underground Location Center at 1-800-424-5555 or 811 at least two days before you plan to dig. You may also connect to them through their website. Call Before You Dig

9. Can I read my own meter and call in the readings?

No--there is no need for this as all meters are read automatically every hour via a radio telemetry system.

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1. Why is my water yellow?

Yellow water occurs most often during the summer, when we are operating our supplemental wells. Iron and manganese are naturally occurring minerals; they are found primarily in our well water sources. Discolored water is most often described as "yellow water," but it can also appear red or brown. Customers most often notice yellow water against white backgrounds like bathtubs, sinks, toilets and hot tubs.

2. Is my water safe to drink?

Yes. Puyallup water meets all health-based drinking water standards. We monitor, disinfect and routinely test for more than 150 different chemicals in our drinking water annually. We also take at least 40 coliform bacteria samples from our distribution system monthly.

3. Can Puyallup remove iron and manganese from its water?

We are currently removing iron and manganese from one of our largest supplemental wells. This well was selected for treatment due to higher naturally occurring concentrations of iron and manganese.

4. What is Puyallup doing to improve water quality?

We are safeguarding our system by operating a comprehensive flushing and Cross Connection Control Program. Our proactive flushing program targets stagnant areas of our water system to reduce the number of water quality complaints. Our Cross Connection program prevents contaminants from entering our system.

5. Who can I contact with additional questions?

For more information, please call our Water Quality group at (253) 841-5524.