Show All Answers

1. Can I book a study or meeting room?

The Library has rooms available for reservation at no charge for those who would like a quiet place to study, take an exam, or hold a meeting for their organization. To learn more about our meeting room policies or to apply for a meeting / study room, visit the meeting and study room page.

2. Can I get a refund if I paid for a lost item and then found it?

Puyallup Public Library will issue a refund for payment for a lost item if a customer returns a cataloged item within six months of payment. A credit for the cost of the item will be automatically posted to the customer's account. The customer may request that the credit be exchanged for a refund. In such cases, a refund check will be requested from the City of Puyallup Finance Department.

3. Can I renew the things I have checked out?

You may renew items online, over the phone, or in person. Your time is extended from the day you request renewal. If another patron has placed a request for an item you have, it will not renew.  if there are no holds on the item, it will automatically renew one time.  You must contact the library or manually renew your items online or through our app for the second and final renewal.  Standard checkout and renewal periods are 3 weeks for most items.   Museum passes have a one week checkout period and may not be renewed.

4. Does the Library borrow materials from other libraries?

Puyallup Public Library no longer accepts Interlibrary Loan (ILL) requests.  However, to accommodate requests for materials not available at the library, patrons may submit a purchase request to add an item permanently to the collection.  You may submit a request through email, by phone at 253.841.5454 or by visiting one of the service desks at the library.  You must have a valid library card to submit a request.  Submissions are reviewed by a librarian for cost and relevance to the collection. If your request is approved, you will be notified when the item is ready to be checked out.

5. Does the Library have free wi-fi?

Yes! You can bring in your laptop, PDA or hand held gaming device and use our Wi-Fi to connect to the internet. View instructions on connecting to the Library's Wi-Fi and our Wireless internet Access Policy on the Technology page.

6. How do I pay my fines or fees?

The library no longer charges fines for overdue materials.  If you have old fines on your account, contact the library to have them waived.  If you have damaged or lost materials on your account, you are still responsible for replacement costs.  You may pay by cash or a debit/credit card at one of our Express Checkout stations.

7. How do I renew materials online?

Go to the Library's Online Catalog and log in to My Account. Click on "Items Out" and select the items you wish to renew, then click on the "Renew" button. Verify the new due dates. Online account access.

8. How will I be notified when a requested item is available?

You will receive an email, an automated phone message, or U.S. mail, depending on the option you have chosen in your patron record. If you need to know the option you chose or would like to change how we contact you, please speak with a Library staff member.

9. What if I lose or damage something I checked out?

If you lose an item, we will charge your account the cost the library paid for the item. If you find a lost item and it is still in circulating condition, please return it to the library.  If the item is not damaged and does not need to be replaced, we will credit your account any fees charged for losing the item once it is returned and evaluated by a staff member.  Damaged items that need to be replaced are charged at the full replacement value.

10. What if my library materials are overdue?

The library no longer charges fines for overdue material, aside from museum passes, which are provided as a courtesy from participating museums. Museum passes accrue a fine of $5 for each day overdue and have a checkout period of one week.

If an item is due and there are no other patrons waiting for it, the item will automatically renew 1 time without intervention.  If the item reaches the renewal due date, you must contact the library to extend the loan or return the item.  The standard checkout and renewal periods for books, CDs and DVDs is three weeks.

You may renew an item if it’s already overdue. You may renew materials online, by phone (253.841.5454), or in person.

11. What is my PIN?

Your PIN is your Personal Identification Number. It's normally the last four digits of your phone number, unless you have requested we change it. Read about the services that require a PIN and how to change it in this PIN document (PDF).