Show All Answers

1. What are your office hours?

Public Works/Water: 

Monday-Thursday 7:00 to 4:30

Friday 7:00-3:30. 

Phone (253) 841-5505 

Utility Billing: 

Mon-Tues and Thurs-Fri: 9 a.m. to 4:30 p.m. 

Wednesday: 9 a.m. to 5 p.m.  

Phone (253) 841-5550

2. Who do I call to get my water turned on?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. (Note: Do not call 911 emergency services for this purpose.)

3. How and where do I pay my water bill?

Contact Utility Billing at City Hall, 333 S. Meridian, 3rd floor, Puyallup WA 98371, phone 253-841-5550. Online payment options are available.

4. Is my water fluoridated?

Puyallup does not add fluoride to our water, but there is 0.2 parts per million naturally occurring.

5. How do I obtain a Certification of Water Availability?

Apply online using our permit application portal, CityView.

6. What is the fire flow in my neighborhood?

Contact Engineering Services at City Hall, 333 S. Meridian, 2nd floor, Puyallup WA 98371, phone 253-841-5568.

7. What do I need to do to install a sprinkler System?

Contact Water Quality at 1100 39th Ave SE, Puyallup WA 98374, phone 253-841-5524.

8. How do I find buried utility lines?

Contact Utilities Underground Location Center at 1-800-424-5555 or 811 at least two days before you plan to dig. You may also connect to them through their website. Call Before You Dig

9. Can I read my own meter and call in the readings?

No--there is no need for this as all meters are read automatically every hour via a radio telemetry system.